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Service

Service

Can I order spare parts through Timyo?

It is not possible to order parts directly from Timyo. Your dealer can help you with this. View the (*A) dealer overview on our website.


What is Timyo’s warranty period?

We offer a 2 year warranty on the lithium-ion battery of your e-bike. The battery will be replaced free of charge if it is tested as defective by Timyo within the warranty period.

For other parts such as the frame of the bicycle, please refer you to our (*B) warranty conditions or to one of our (*C) dealers.


Can I order my e-bike online as well?

It is possible to order your Muon, VanDijck and/or Keola e-bikes online via our website. You have the choice of having your bike delivered to your home by our dealers or pick it up at a dealer in your area.

We do, however, always recommend that you visit an official point of sale before making your purchase. Here the e-bike is set to your preferences and you have the opportunity to test the e-bike.


Will my e-bike be made roadworthy?

Yes. When you purchase your e-bike from one of our dealers, it will be made 100% roadworthy. So you can enjoy right away!


Where can I go with a question about my e-bike?

Are you experiencing an issue or do you have a general question about our e-bikes? Then it is best to contact the nearest (*D) dealer. They are in close contact with our service department and can provide you with expert advice.

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